Technical Support

Nearly all our clients find our e-testing service easy to use and trouble-free. However, problems do arise from time to time. The advice below identifies the most frequently occurring problems and their solutions.

Direct Access Service for Individual Customers

 I have not received a copy of my report. Email us telling us the test you did and the email address you entered. We will retrieve your report and email it to you.  

I have lost my report and would like another copy. You can retrieve a copy of your report using our 39 character invoice reference which you will find on the 2Checkout.com invoice. Enter this code in the box at this page. If this doesn't work, email us and tell us which test you completed and what email address you entered when completing the personal details part of the test.

My internet connection broke and I could not complete the payment process and get my report. Email us and we will retrieve your report and send it to you.  

I need a copy of an invoice. Email us telling us the test you purchased and when you purchased it.

Corporate Service for Companies  

I would like to discuss an aspect of your service. This might cover, for example, how the testing works, what test is best for my application etc. Please email us and we will respond by email or arrange to call you if that is what you would prefer.  

I can't access my e-testing account. Email us and we will check what is wrong and if necessary send you new login information.  

I would like to make changes to who receives feedback reports. Email us and we will take care of this for you.  

I can't access the main website. If you can't access our website, the problem is likely to be with our web hosting company modwest.com. When the Modwest service goes down, this page to check on the current status of Modwest services - http://status.modwest.com/

Any other issue or problem. Email us and we will get back to you within 24 hours.